With Windows 2000 and in some releases of XP you may encounter the following error at the time of installing Voice Snap's VS2.

C:\Windows\System32\AUTOEXEC.NT.  
The system file is not suitable for running MS-DOS and Microsoft Windows applications.  
Choose 'Close' to terminate this application.

Solution
If you run into this or similar "WOW DVM" errors when installing VS2 into Windows NT it's because one of the following files is missing from \WINNT\System32:

• Config.nt
• Autoexec.nt
• Command.com

Check to see that these files are there. If not, expand them from the install CD and copy them to \WINNT\System32
They'll be in the \I386 folder as

Config.nt_
autoexec.nt_
command.co_

From a command prompt window, type

Expand /?

to get instructions for using Expand

Find more info from MS about this here

Problem

You installed VS2 successfully but the program does not communicate to the server

Solution

Check if any firewall or an anti-virus program like Norton anti-Virus, McCafee etc. is preventing VS2 to communicate over the internet. You have to tell the anti-virus program that VS2 is a safe program and allow VS2 to communicate through the internet to talk to the server.

Problem

"Unable to insert data" or "Database Corrupt" message

Solution

check if the short-date format in your desktop/laptop is set to mm/dd/yyyy (that is month, day, year) format. You can set this at : Start | Settings | Control Panel | Regional Options | Date (tab)

Also ensure that the Time format is set to hh:mm:ss:tt under Start | Settings | Control Panel | Regional Options | Time (tab)

Problem

Recipient is not able to hear my voice from an email

Solution

Your recipient's machine should have JVM (Java Virtual Machine) installed and should be running MS Windows Operating System with Internet Explorer 5.5 or above. Sometimes with all these in place, still the recipient may complain that the audio is not playing on his system. This is purely a problem with JVM not working well with Microsoft Internet Explorer. We humbly request you to encourage your recipient to switch to Voice Snap, the same way you did to listen and reply back to your messages in Voice.