Even The Best Conference Call Services Have Issues
A research conducted in 2015 threw up some surprising statistics related to conference calls. A few of the most glaring ones were:
- 78% of the subjects either hosted or attended a conference calls about one to five times every seven days.
- 16% of the respondents said that in a week the number of conference calls they join range from 6 to 10.
- 93% of the people stated that they do share confidential and private data during an event conference call.
The stats demonstrate that audio conferencing has become an integral part of running any business smoothly. Moreover, it proves that confidential information crucial to the company are shared over a call when there is no third-party involved. But when it comes to event conference calls, the circumstances change.
Such calls can connect 250 to 500 people at the same time and manage such a conference audio call a dedicated operator is needed. Sharing secure information over such a call is not recommended because the third-party handler can listen in.
Audio Conference Providers: How Do Event Conference Calls Work?
When a business hires audio conferencing services for an event conference call, the operator plays an essential role. He or she is responsible for:
- Supporting each participant
- Handling the Q&A round
The handler guarantees that there are no needless disturbances and the conference call moves seamlessly. The presence of an operator may seem like a boon, but it is filled with demerits such as:
- Lack of confidentiality
- Complete loss of control over the call
The presence of an operator hinders the call rather than enables it. Besides the absence of any security on confidential issues and data, each participant has to coordinate with the operate to pass on even the simplest of messages. Adding a new member to the call or removing one is also controlled by the operator. The dependency ultimately hinders the business adds to the confusion and makes the call chaotic.
Conference Call App: A Saviour For Businesses
Instead of opting for the traditional conference call services, a better and safer choice is an audio-conferencing app. Apps offer business the capability of calling more than 1000 participants in one go. Therefore, they help connect large groups and conduct business at a faster pace. Conference apps work similarly to dial-out calls which implies that every participant simply has to answer an incoming call to be connected.
Once all participants join the call, the host has complete control over the conference. He or she can manage everything and be aware of which person joined the conference and at precisely what time. Some feature that the host of the conference call can access are:
- Add a member
- Remove a person
- Mute or unmute people
Necessarily, with a conference call app, one can do anything related to a call without the need of an operator. It is why they are the smarter choice for businesses when compared to the old way of connecting 200 or 250 odd people in one call.